Category Archives: Wisdom

Things your mom taught you about success

Customer Service, Dignity, Loving Life, Performance, Presentation, Winning, Wisdom

Four years ago, I lost an account….

June 14, 2012 The Irreverent Sales Girl Leave a comment

In 2008, a valued customer packed up their bags and went singing down the road to work with another supplier.

It was a simply AWFUL experience. For some reason, their company decided it was time to re-evaluate all of their contracts and so they put our service into an evaluation process.

This customer LOVED us and we were doing a great job. But, our competition presented better than I did. When I de-briefed with my friends at the company later, they told me all of the magical things their new supplier could provide that I couldn’t. I listened. I was sad.

It wasn’t true. The new supplier couldn’t provide all they were promising and I knew it. And there wasn’t anything to say. The choice had been made.

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So, I said nothing to defend my position. I said nothing to them about the mis-information they were receiving.

I stayed in touch. I shared resources that might help. I kept them on my invitation list for Webinars with thought leaders that I knew they would enjoy. I met with them at conferences.

And, I waited.

Today, they’re BACK!!! The new supplier has not delivered and they missed us so much. It has been a joyful re-union all around.

And it’s because I kept my tongue when I wanted to scream!

If you’ve got the real deal – no matter what the product – and you KNOW you can deliver better, but they pick someone else. BE CLASSY. Hold your tongue. Be a resource. Wait.

And CELEBRATE the return!

Love your LIFE up!

The Irreverent Sales Girl

Authenticity, Dignity, Goals, Loving Life, Performance, Purpose, Wisdom

The One and ONLY way to look at Goals

June 13, 2012 The Irreverent Sales Girl Leave a comment

It may seem arrogant, and I’ll stand behind it.

If there is only ONE system to create your goals, this is it….

Write down two or three of your goals….I’ll wait…do it now.

Now, look…would THOSE be the goals that …..say..Oprah would write? Donald Trump would write? Super model Natasha Poly would write? Angelina Jolie would write?

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Why are you writing different goals than they are? Is something starting to become OBVIOUS?

What are you seeing? More interesting: What are you willing to commit to? No matter what? Dontcha know that is what it takes?

Can’t wait to hear!

Love YOUR life up!

The Irreverent Sales Girl

Dignity, Goals, Loving Life, Performance, Purpose, Winning, Wisdom

Your personal mission!

June 12, 2012 The Irreverent Sales Girl Leave a comment

What if you judged EACH and EVERY action you took today against your personal mission in life?

How would you go about getting to work on time? Dealing with your customers?

Would you have THAT conversation with your boss? Would you play that many games on your computer?

What do you want to leave behind?

Here’s who I tip my hat to – among many others. I believe that Vidette V lives nearly every action inside of her mission to help moms leave the corporate world and create their VERY OWN epic revolution.

I believe that T.Harv Eker spends every action based on if it forwards what he REALLY wants – wealth and abundance for ALL.

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If YOU were living your personal mission and EVERY ACTION you took was a match for achieving it….how FUN would your day be? What would you add in? What would you take out?

Be a MONSTER for your mission (Maybe you need to create one first – DO THIS).

Love your LIFE UP!

The Irreverent Sales Girl

Authenticity, Customer Service, Dignity, Loving Life, Performance, Winning, Wisdom

Tell it like it is!

June 8, 2012 The Irreverent Sales Girl 2 Comments

Today, I delivered a presentation to a group of about 20 people with a MAJOR CORPORATION!!!

Even with fourteen people on the line, it was important to reach everyone….and each of them ONLY wants to know what I can deliver FOR REAL and how I will help meet THEIR goals.

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At the end of the call, one person said “THANK YOU for telling us what you CAN’T do. Everyone else pretends that they can do it all…and they can’t…It’ refreshing to talk with someone who tells it the way it is.”

I think I might actually WIN this accout! If I don’t, I know that they got the straight truth and even THEY will refer me….even if they don’t buy. INCREDIBLE!!!

Love your peeps UP!

The Irreverent Sales Girl

Buyers, Creativity, Customer Service, Dignity, Performance, Presentation, Purpose, Winning, Wisdom

Remember, people want to be proud of their decisions!

June 6, 2012 The Irreverent Sales Girl Leave a comment

This is an especially important message for people who sell products/services that require a lengthy contracting/procurement process.

Once your contact has said “yes” – YOUR JOB BECOMES EVEN MORE IMPORTANT.

This could apply to a person buying a fleet of construction vehicles from you all the way to a Mary Kay consultant booking a party with a hostess for two weeks in the future.

Here’s why your job becomes SO important.

Now, YOUR BUYER’S reputation and personal “brand” is on the line – which makes them VERY NERVOUS. In between the “yes” and the completed event (purchase, party, etc), they need to keep remembering that they made a great decision.

Throughout the entire process you want your buyer to feel GREAT about their decision.

Here are some tried and true ideas. Set up weekly calls with your buyer to give them tools that they can put in place NOW to help them hit the ground running when the contract is finally signed – or the event is happening.

Send CELEBRATION emails of victories that other clients are having by using your products/services. Send PR News Releases about your own company that put you in a positive light.

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Direct your buyer to resources on your website that they will find interesting – possibly a blog post. Talk to them about the keynote speech that your CMO delivered at the latest conference.

Find ways to keep congratulating your buyer on making a great decision and you will have a happy ongoing relationship – fruitful with referrals, upsells, and trust.

Love ’em up!

Authenticity, Creativity, Dignity, Loving Life, Winning, Wisdom

WARNING: Be careful with other people’s stuff!

June 5, 2012 The Irreverent Sales Girl Leave a comment

In the world of Facebook, Twitter, etc. it becomes VERY EASY to post or use OTHER PEOPLE’S STUFF.

But, here’s the problem. Other people’s STUFF is their personal brand.

YOU may not want everyone to know that you were at that fund-raising party. You may not like that picture that someone took of you. You may not want to be contacted as a reference. Imagine that other people have the SAME feelings about THEIR stuff.

ASK people before you use their photos or words or contact information. VERY IMPORTANT: Ask people permission before you connect them with someone who will contact them as a reference.

DO NOT get fast and loose with other people’s “brand”. Their recommendations, their comments, their endorsements, etc.

You will create MASSIVE LOVING FRIENDS if you ASK people first before you use their photo, their endorsement, or their contact information.

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

Do not assume anything. ASK!

It is polite and will set you apart!

Love your peeps up!

The Irreverent Sales Girl