And mostly it depends on how I THINK about them! 
When I take a call from someone who is a pain. They become a pain.
When I take a call from someone who is great — and they are working through concerns that are important to them. They become great people who are dealing with real concerns.
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When I take a call from someone I love. They become someone I love even more.
Can you get the common denominator?
How I THINK about someone is who they become. Period.
Look for yourself. Where are you pre-assigning how a person is based on how YOU THINK about them? Can you CHANGE the way you think about them? (HINT: The answer is either “Yes” or “It’s worth a shot”)
This is not a woo-woo conversation. This is your bottom line. This is your profitability.
If you THINK people are great, they will become great for you, and MUCH more likely to do business with you.
Love the way you THINK UP!
The Irreverent Sales Girl